RETURNS / CHANGES / CANCELLATIONS
The terms and conditions described in this policy apply to all products purchased in Greece through the online store www.koutatzis.com.
When you place your order through the online store www.koutatzis.com, you have the option to cancel your order within the same day that you placed the order. For any return of your products you can send us your request in writing by e-mail to firstname.lastname@example.org. For any information you need, you can contact us by consulting the contact information on our site. The products you want to return must be in perfect condition, with closed packaging. You are responsible for the cost of returning the products unless the product is under warranty due to a manufacturing defect. In case you open the packaging of the product, you must take care to return it in perfect condition, together with all the parts and accessories from which it is composed.
You agree to take care of the condition of the returned products from the time they are delivered to you until the time you deliver them to our store or to the carrier or courier company. Our company is not responsible for defects or poor quality of the products it makes available to its customers. All products are received from suppliers packaged. In the event that the delivered products are proven to be defective, you reserve the right to return and replace them at our own shipping costs. If they are not returned within 15 days, then our company may not accept any return or product replacement. In any case, the maximum return period for replacement cannot be extended beyond fifteen (15) calendar days from the date of receipt. In addition to the rights provided by the returns policy, all rights applicable to consumers from the existing provisions and laws regarding the sales contract, as well as any right arising in connection with the warranty conditions of the products, are recognized in any case.
Transport of returned products
In the event that you wish to return goods due to a change of mind, you bear the immediate cost of returning the products. The receipt of the returned products can only be carried out from the address that you had indicated in the beginning for their shipment and which you have indicated to us in writing.
You agree to give our company as much detail as possible about the delivery address of the goods, for example floor, access difficulties of the carrier/courier, existence of elevators, narrow stairs, etc., in order to facilitate the collection process from the place that will be delivered to us indicate. You agree that there will be adequate access to the premises for receiving the returned goods.
If the carrier/courier considers that receiving the products from the place you indicate may cause damage to your property, he will inform you verbally and record it on the receipt form. You may instruct the associated transport company/courier to collect the products despite this instruction, however we will not be responsible for any damage that may be caused to your property or the goods as the collection of the products will be done with due care and attention .
You agree to provide the partner with all products you wish to return, including all parts and accessories that make them up. When receiving the returned products from the carrier you will sign a receipt form to certify that delivery to the carrier has taken place. The receipt form will be given to you by the partner carrier/courier.
If you cannot be present yourself when receiving the goods from the site, you can appoint a representative to undertake this process on your behalf. This representative must be of legal age and able to supervise the receipt of your products for you.
Refund of the value of returned products
As long as you are eligible for a return, we will refund the value of the goods you return in the same way as the original transaction unless you wish to make a different return which you must notify us in writing. Refunds for returned products will be made as soon as possible. In any case, it will be carried out after you inform us in writing about the request to return the products and we accept their return as well as if the products have been delivered to the cooperating transport/courier company. Exceptions to the right of withdrawal The right of withdrawal does not apply in the following cases:
the supply of goods manufactured according to the specifications set by you as a consumer or clearly personalized (Private Label Products)
the supply of goods which, after delivery, due to their nature, are inseparably mixed with other elements