Terms & Conditions

Terms of use

GENERALLY

The use of the electronic pages and services provided to the visitor/user by the website www.koutatzis.com owned by "KOUTATZIS AND CO E E" hereinafter "the company", presupposes your unreserved agreement with the following terms of use, which apply for the entire content of that particular website. Therefore, the visitor/user must read these terms carefully before using the website's services and if he does not agree, he must not use the services and its content. The visitor/user is requested to check the content of the terms of use for possible changes. The continued use of the website www.koutatzis.com even after any changes means the visitor/user's unreserved acceptance of these terms.

GENERAL TERMS

The purpose of our company is to provide the best possible service to our customers. The specific electronic store (e-shop) enables both our customers and all Internet users to be informed directly about the products offered by our company, as well as to make their purchases online.

COPYRIGHT

Copyright and trademark.

All website design, text, graphics, selection and settings are the intellectual property of our company and are protected according to the relevant provisions of Greek law, European law and international conventions. All rights reserved, any text or image or mark, are registered and used in this online store, with the permission of their respective owners.

TRADING ITEMS – AVAILABILITY – FEATURES

The products available for sale, their characteristics, prices and available stock, can be found at www.koutatzis.com and are accessible to everyone. Users can search for more information about each product by clicking on the product icon. Our company guarantees timely information to customers regarding the availability or non-availability of the products, but bears no responsibility for their availability. Our company makes every possible effort every day in order to provide all the required information for each product (technical characteristics, prices, etc.). However, in order to limit any errors, we would recommend that you contact us before completing any purchase in cases where the prices or any other characteristic of the product is beyond the usual and reasonable. In the prices listed in the relevant catalogs next to each product, there is the price that includes the applicable VAT. In some regions of Greece for which reduced VAT rates apply and if your purchase is made with an invoice, the prices of the products are lower than those listed under the reduced VAT. Our company reserves the right to adjust the prices of its electronic store, without having to inform the consumer public.

ORDERING PRODUCTS AND CONSUMER PROTECTION

Orders placed through the online store www.koutatzis.com constitute the conclusion of a distance sales contract, which are governed by the legislative framework of Law 2251/1994 (as it applies today) and the amendments referred to in PD 131/2003 (Government Gazette A ' 116/16.05.2003) and Decision 31619 Official Gazette 969/22.3.2017 as well as the adaptation of Greek legislation to Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011, regarding consumer rights, amending Directive 93/13/EEC of the Council and Directive 1999/44/EC of the European Parliament and of the Council and repealing Directive 85/577/EEC of the Council and Directive 97/7/EC of the European Parliament and of the of the Council, which was published in the Official Journal of the European Union, with number L 304 of 22.11.2011 as it entered into force from 13/06/2014.

The user has the right to enter into a valid order through the online store, as long as he is legally competent in compliance with the provisions of the Greek Civil Code (as long as he has completed the eighteenth year of age and is not in legal aid regarding the conclusion of a sales contract). Orders can also be placed by legal representatives of legal entities. Our company reserves the right to claim a refund from the supervisor or guardian of any orders placed by legally incompetent persons.

PLACE AN ORDER THROUGH THE ELECTRONIC STORE
To place an order in our online store, you will need:
The completion of the special form with the necessary information for the conclusion of the sales contract.
The unconditional acceptance of the terms of the sales contract and the terms of use, in particular the collection and where necessary the use of personal data.

On all pages of the online store www.koutatzis.com and next to each product available for purchase, there is a button to add to the shopping cart. Navigate to our online store and add to your cart the products you wish to buy. To continue shopping, select from the central categories the one that contains the next item you are looking for and add it to your cart as well. When you have completed the process of adding products press the "Proceed to checkout" button. To be able to order it is not necessary to be a member of the online store www.koutatzis.com, but we would advise you to become a member, as it will make the whole process much easier in any future use of our online store. Fill in the form with the username and password you provided during registration and select "LOG IN" in the members area. If you are not a member, press the create new account button and fill in the new member registration form with an active e-mail account. The e-mail you will declare must exist because our communication will also be made through the e-mail you have declared during your registration. Even if you do not become a member, you will be asked for personal information such as: invoicing and order shipping address, e-mail, contact phone number, information necessary for the conclusion and completion of the contract between the two parties.

Ordering process
The order is completed in 5 steps:
- Authentication (Ability to login, register or continue as a guest)
- Billing and Shipping Address
- Choose shipping method
- Choice of payment method
- Confirmation and registration of the order
In the event that there is a pending order in your order, we will contact you on the information you have provided us. In the event that you do not receive a relevant e-mail confirming your order or our notification by telephone, it is your obligation to inform us without delay, as there may be a problem with the contact information you have provided. Our company bears no responsibility in the event that you have entered your contact information incorrectly, as a result of which it is not possible to contact you.

DIFFERENCE

Force majeure: If for reasons of force majeure (e.g. bad weather conditions, strikes, etc.) it is not possible to deliver the products to you within the predetermined time, we will inform you by phone or e-mail, so that you can notify us if you wish, under these conditions, the completion of your order. Our company is not responsible for any situation beyond our fault and will do everything humanly possible to serve you better.

In cases where you have placed an online order and upon receipt you find that one or more products are missing from the total order, please contact us so that we can arrange all the details required and send you the products that you did not receive at no extra charge .

Modification of the terms hereof: Our company reserves the right to modify or renew the terms and conditions of transactions. It undertakes the obligation to update this text for any change or addition to the terms.

In case of non-receipt of the ordered goods (and since a long time has passed since the order was placed), please contact our company. For your best and fastest service, we would recommend that you quote the special order code that has been sent to the e-mail address you provided when placing your order.

According to the Directive 2013/11/EC, which was incorporated into the Greek legislation with the KYA 70330/2015 and the Decision 31619 Official Gazette 969/22.3.2017 (article 8) the possibility of electronic resolution of consumer disputes with the Alternative Dispute Resolution procedure is provided in whole of the European Union. If the Customer has a problem with a purchase he made from the Online Store and resides in the EU, he can use the website https://webgate.ec.europa.eu/odr/main/?event=main.home.show for an out-of-court settlement of the difference.

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