PLACE AN ORDER THROUGH THE ELECTRONIC STORE
To place an order in our online store, you will need:
The completion of the special form with the necessary information for the conclusion of the sales contract.
On all pages of the online store www.koutatzis.com and next to each product available for purchase, there is a button to add to the shopping cart. Navigate to our online store and add to your cart the products you wish to buy. To continue shopping, select from the central categories the one that contains the next item you are looking for and add it to your cart as well. When you have completed the process of adding products press the "Proceed to checkout" button. To be able to order it is not necessary to be a member of the online store www.koutatzis.com, but we would advise you to become a member, as it will make the whole process much easier in any future use of our online store. Fill in the form with the username and password you provided during registration and select "LOG IN" in the members area. If you are not a member, press the create new account button and fill in the new member registration form with an active e-mail account. The e-mail you will declare must exist because our communication will also be made through the e-mail you have declared during your registration. Even if you do not become a member, you will be asked for personal information such as: invoicing and order shipping address, e-mail, contact phone number, information necessary for the conclusion and completion of the contract between the two parties.
The order is completed in 5 steps:
- Authentication (Ability to login, register or continue as a guest)
- Billing and Shipping Address
- Choose shipping method
- Choice of payment method
- Confirmation and registration of the order
In the event that there is a pending order in your order, we will contact you on the information you have provided us. In the event that you do not receive a relevant e-mail confirming your order or our notification by telephone, it is your obligation to inform us without delay, as there may be a problem with the contact information you have provided. Our company bears no responsibility in the event that you have entered your contact information incorrectly, as a result of which it is not possible to contact you.
Force majeure: If for reasons of force majeure (e.g. bad weather conditions, strikes, etc.) it is not possible to deliver the products to you within the predetermined time, we will inform you by phone or e-mail, so that you can notify us if you wish, under these conditions, the completion of your order. Our company is not responsible for any situation beyond our fault and will do everything humanly possible to serve you better.
In cases where you have placed an online order and upon receipt you find that one or more products are missing from the total order, please contact us so that we can arrange all the details required and send you the products that you did not receive at no extra charge .
Modification of the terms hereof: Our company reserves the right to modify or renew the terms and conditions of transactions. It undertakes the obligation to update this text for any change or addition to the terms.
In case of non-receipt of the ordered goods (and since a long time has passed since the order was placed), please contact our company. For your best and fastest service, we would recommend that you quote the special order code that has been sent to the e-mail address you provided when placing your order.
According to the Directive 2013/11/EC, which was incorporated into the Greek legislation with the KYA 70330/2015 and the Decision 31619 Official Gazette 969/22.3.2017 (article 8) the possibility of electronic resolution of consumer disputes with the Alternative Dispute Resolution procedure is provided in whole of the European Union. If the Customer has a problem with a purchase he made from the Online Store and resides in the EU, he can use the website https://webgate.ec.europa.eu/odr/main/?event=main.home.show for an out-of-court settlement of the difference.